If you are unlucky enough to be caught up in a delayed or cancelled flight then follow these quick links to a Civil Aviation passenger advice booklet and some British Airways advice:
www.caa.co.uk/docs/125/DBC_Advice.pdf
www.britishairways.com/travel/euclaimnor/public/en_gb
You are entitled to:
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2 free phone calls/faxes or emails;
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Free refreshments in relation to the delay;
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Overnight accommodation and transfers in some cases.
Also remember to:-
1. Collect evidence of what has happened as you go along. Write down names and events and get signatures as appropriate;
2. Check your travel insurance details and get early advice from your insurers;
3. Always book using a credit card if possible to have the added safeguards under the Consumer Credit Act;
4. The Package Travel Regulations may be engaged in some circumstances.
