January is a popular time for people to start looking for a new home.
The festive period is now a distant memory and the home buying bug starts with people honing down on house hunting for the new year.
Wake Smith’s conveyancing team has invested heavily in the best onboarding and case management technology, training, and staff to ensure that your house move goes as smoothly and quickly as possible.
The twelve-strong team has embraced the digital frontier to improve the client experience, strive for continual improvement and arm staff with the technical tools required to do their job effectively with the result of facilitating a better client experience.
Wake Smith’s Director and Head of Residential Conveyancing Bonita Wolfenden said: “We’re focussed on solutions for clients and delivering the best results and finding systems that have been both easy to use, efficient and compliant.
“Clients have been receptive, and the overall positive reaction is exactly what we envisaged. We have an improved experience for our clients, reassurance that all is in hand and with a clear understanding of what is needed at each stage.
“Through technology we are now moving faster, monitoring and meeting deadlines, improving reporting, supervising the team more effectively, and directly improving the client’s onboarding experience. Embracing these solutions benefits us and our clients and is creating a competitive advantage.
“It helps us deliver an exceptional client service easily and effectively from the initial client enquiry, through to the signing of contracts.
“And our fee earners can now feel assured that they are meeting compliance obligations required by the regulators, and they are able to focus more readily on progressing transactions.”
Digital client-focused changes include:
- Completion of initial forms and ID checks from home or work in their own time
- Electronic signatures for documents, and
- A secure client portal
Bonita added: “The quality of our client service sets us apart from our competitors – and ensures we receive five-star reviews and recommendations – not just the legal advice or price.
“A key benchmark of the value provided to clients is how timely, convenient, and personal the service is”.
Our experienced and friendly team of solicitors and conveyancers have helped thousands of people in Sheffield, South Yorkshire, Derbyshire and beyond to buy and sell their home.
Why choose us for your conveyancing?
- Personalised, quality, tailor-made client service.
- Bespoke service – no bulk conveyancing or outsourcing parts of the transaction to third party companies.
- One-on-one contact with your conveyancing team during working hours.
- Local knowledge for efficiency – our relationships with regional estate agents and solicitors allows quick and efficient transactions.
- No hidden charges – you receive a detailed breakdown of our legal fees and disbursements at the start of the transaction.
- Availability – from 9 to 5pm, five days a week.
- Prompt contract exchange – our new case management system can be ready to exchange contracts in 4 weeks in most cases.
- Central location - our Sheffield office means easy access on public transport and free parking for clients visiting the office.
- Quality assured – accredited to the Law Society’s Conveyancing Quality Scheme (CQS).
To start your conveyancing journey with Wake Smith Solicitors, please call 0114 266 6660.
Please click here to learn more about our services and the conveyancing process.
Please click on the following link to obtain an instant quote https://quote.wake-smith.co.uk/OnlineQuotes.
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